Information We Collect
We collect the following types of information from you when you use our services:
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Contact Information: If you choose to contact us through our contact
form or email, you may provide personal contact information such as your name, email address, and phone number.
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Camera Access: Our app may access your camera to allow you to take
photos for sharing or uploading within the app. These images are used solely to enhance your experience within the app.
- Full Name: To identify and personalize your account.
- Email Address: For account verification, notifications, and communication related to our services.
- Location Data: If you enable location services, we may collect data regarding your location to improve certain features of the app.
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Home Address: For certain services (e.g., delivery, shipping, or location-specific features). This address may also be used for verification or to fulfill specific service requirements.
- Birthdate: To verify your age and ensure compliance with age restrictions.
- Mobile Number: For account recovery, security purposes (such as two-factor authentication), and customer support.
- Valid ID: For identity verification when required for certain services or legal requirements.
- Certificates: Any relevant certificates or documents you upload may be used for verification or to validate your credentials.
Firebase Services
Our app uses Firebase, a service provided by Google, for the following purposes:
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Messaging: Firebase Cloud Messaging allows us to send push notifications
to keep you informed about updates, offers, or important information related to the app.
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Storage: Firebase Storage is used to securely store sensitive images, such as:
- Certificates (for verification)
- Facial ID (for identity verification)
- Valid IDs and Clearances (for verification purposes)
Data Collection and User Consent
We collect and process your personal data with your explicit consent, as required under applicable laws such as the
Data Privacy Act of 2012 (Republic Act No. 10173).
By using this app, you consent to the data collection and processing practices outlined in this privacy policy,
including data collected through Firebase services.
How We Use Your Information
We use the information we collect for the following purposes:
- Account Creation & Maintenance: To set up, manage, and maintain your account.
- Identity Verification: To validate your identity, especially when submitting documents such as valid IDs or certificates.
- Personalization: To personalize your experience and offer relevant content and recommendations.
- Communication: To send important information regarding your account, service updates, security alerts, or support communications.
- Customer Support: To respond to inquiries and provide support or troubleshooting assistance.
- Legal & Compliance: To comply with legal obligations, verify identity, or resolve disputes.
- Improving Services: To analyze app usage and enhance functionality, performance, and user experience.
- Marketing: If you opt in, we may use your email or mobile number to send promotional offers or updates.
Data Sharing
We may share your information with third parties under specific circumstances:
- Analytics Providers: e.g., Firebase Analytics, to help us analyze usage and improve services.
- Service Providers: Trusted third parties to respond to inquiries and provide support; they are contractually bound to protect your data and use it only as instructed.
- Legal Requirements: When required by law or in response to legal requests to protect our legal rights.
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Account opening: As part of becoming a service provider, your data may be shared with UnionBank
for account opening. The UnionBank account will serve as your designated bank account (wallet) for service-related transactions.
How We Protect Your Information
- Secure Servers: Information is stored on secure servers protected by firewalls and encryption.
- Access Controls: Access to personal information is limited to authorized personnel.
- Data Encryption: We use encryption to protect your data during transmission.
Your Rights
- Access: You can request access to personal information we hold about you.
- Correction: You may request corrections for inaccuracies.
- Deletion: You may request deletion of your data, subject to legal conditions.
- Objection: You may object to processing of your personal information (e.g., for analytics or marketing).
Opt-Out and Cookie Preferences
You may manage your cookie preferences through your browser settings. You can also opt out of analytics data collection
by adjusting your device settings or using the opt-out mechanisms provided within our app.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. We also retain and use
your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. Once your account
is deleted, we remove your personal information unless retention is required for legal or business purposes.
Child Privacy
The Servicio App is not intended for individuals under the age of 18. We do not knowingly collect personal information from
persons under 18. If we become aware that a child under 18 has provided personal information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory
reasons. When updated, we will revise the “Effective Date” below. We encourage you to review
this policy periodically.
Contact Us
If you have questions or concerns about this privacy policy or wish to exercise your rights, please contact us at:
Effective Date
December 12, 2024
SERVICIO 2026. All Rights Reserved
