Information We Collect

We collect the following types of information from you when you use our services:

• Contact Information: Your name, email address, and phone number, if provided.
• Camera Access: To take photos for verification or uploading within the app.
• Full Name: For account identification.
• Email Address: For account notifications and communication.
• Location Data: To enhance location-specific features, if enabled.
• Home Address: For delivery and service-specific features.
• Birthdate: To verify age eligibility for app usage.
• Mobile Number: For account recovery and security.
• Valid ID: For identity verification where legally required.

Firebase Services

We use Firebase for analytics, messaging, and secure data storage:

• Push Notifications: To send updates and alerts.
• Storage: Securely stores images, such as valid IDs and other documents for verification purposes.

Data Collection and User Consent

By using the Servicio App, you consent to our data collection and processing practices, in compliance with regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

How We Use Your Information

We use your information for the following purposes:

• Account Setup and Maintenance.
• Identity Verification and Legal Compliance.
• Personalization and Recommendations.
• Communication and Support.
• Marketing (only if opted in).

Data Sharing

We may share your data with:

• Analytics Providers (e.g., Firebase Analytics).
• Trusted Service Providers for support and functionality.
• Legal Authorities, if required by law.

How We Protect Your Information

We employ industry-standard measures, including encryption, access controls, and secure servers, to protect your data.

Your Rights

You have the right to:

• Access your data.
• Request corrections.
• Request deletion of your data, subject to legal requirements.
• Opt-out of certain data uses, such as marketing.

Data Retention

We retain your data as long as necessary for the purposes outlined in this policy, unless legally required to retain it longer.

Child Privacy

The Servicio App is not intended for children under the age of 13. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or for compliance. Updates will be effective upon posting, with the “Effective Date” noted below.

Contact Us

For questions, contact us:

• Email: [email protected]
• Phone: +63 969 629 6535
• Address: Unit 311 & 312 3f Tecsco Tower, Aurora Blvd cor. 364 Edang St, Brgy 149, Pasay City

Effective Date

This privacy policy is effective as of December 16, 2024